Gravesend Golf Centre respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, contact us, purchase a gift card or use our services.
Who We Are
Gravesend Golf Centre which is responsible for the personal information described in this policy.
You can contact us at:
Address: Gravesend Golf Centre, Thong Lane, Gravesend, Kent, DA12 4LG
Email: gravesendgolf@outlook.com
Telephone: 01474 335 002
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number.
- Information you provide through enquiry forms, emails or telephone conversations.
- Booking details and information needed to arrange lessons, custom fittings or other services.
- Purchase details, billing information and payment confirmations.
- Your newsletter preferences and records of your marketing consent.
- Technical information such as your IP address, browser, device and website activity, depending on your cookie choices.
Please only provide information relevant to your enquiry.
How We Use Your Information
We use personal information to:
- Respond to questions and enquiries.
- Arrange and deliver lessons, fittings and other services.
- Process purchases, issue gift cards and handle refunds.
- Send service updates relating to your booking or purchase.
- Send newsletters and offers where you have agreed to receive them.
- Maintain business records and meet legal obligations.
- Keep our website secure and understand how it is used.
Where information is needed to fulfil a booking or purchase, we may be unable to provide the service without it.
Our Reasons for Using Your Information
We rely on the following lawful bases:
Contract: To process purchases, provide services and take steps you request before entering into a contract.
Legitimate interests: To answer general enquiries, manage our business, maintain security and deal with complaints. We consider your rights and interests before relying on this basis.
Consent: To send newsletters you subscribe to and use cookies or similar technologies where consent is required. You can withdraw your consent at any time.
Legal obligation: To maintain records and comply with applicable accounting, tax and other legal requirements.
Newsletters and Marketing
When you subscribe to our newsletter, we use your details to send news, offers and updates from Gravesend Golf Centre.
We use Mailchimp to manage our mailing list and deliver these emails. Information about its handling of personal data is available in the Mailchimp privacy policy.
You can unsubscribe at any time using the link in our emails or by contacting us. Unsubscribing does not prevent us from sending essential messages about an existing booking or purchase.
Payments
Online payments are processed through Stripe. Payment information is handled according to the Stripe privacy policy.
We receive information needed to confirm and manage your purchase, such as the payment status and transaction reference.
[Confirm what payment details the website stores before publication.]
Who We Share Information With
We may share relevant information with:
- Coaches or other people responsible for delivering your requested service.
- Website hosting, maintenance and technical support providers.
- Email and newsletter service providers.
- Payment processors.
- Professional advisers, including accountants.
- Authorities where disclosure is legally required.
We limit sharing to information needed for the relevant purpose.
[Confirm the providers used and whether individual coaches act as separate data controllers. Add their privacy notices where appropriate.]
International Transfers
Some service providers may process information outside the UK.
[Confirm the countries involved and the applicable safeguards, such as UK adequacy regulations or approved contractual arrangements. Explain how customers can obtain information about those safeguards.]
How Long We Keep Information
We keep personal information for as long as needed for the purpose for which it was collected.
Our retention periods are:
- Enquiries: [insert period].
- Bookings and service records: [insert period].
- Purchase and accounting records: [insert period].
- Website analytics and technical records: [insert period].
- Newsletter subscriptions: Until you unsubscribe or we identify that the information is no longer needed.
We may retain a minimal record of your unsubscribe request so that we can respect your marketing preferences. Information may be kept longer where necessary to meet legal obligations or resolve a dispute.
Cookies
Our website uses cookies and similar technologies. Some support essential website functions; others may help us understand website use or measure marketing activity.
Where consent is required, you can accept or reject these technologies through the cookie controls and change your choices later.
Please read our Cookie Policy for details.
Junior Golf and Children’s Information
Parents or guardians should contact us when arranging junior coaching.
We only request information about a child that is necessary to organise and deliver the relevant service. Please avoid including medical or other sensitive information in a general website enquiry.
[If health information, emergency contacts or photographs are collected for junior sessions, add the specific purposes, lawful conditions, recipients and retention periods before publishing.]
Keeping Information Secure
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people who need it for their work.
Your Privacy Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict how we use your information.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it.
You can object to the use of your information for direct marketing at any time. You may also object to processing based on legitimate interests.
To make a request, email gravesendgolf@outlook.com. We may need to confirm your identity before responding.
Complaints
If you have a concern about how we handle your information, please contact us.
You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk for details.
Changes to This Policy
We may update this policy when our services or data practices change. The latest version will be published on this page with an updated date.